Shipping and Returns

We offer FREE SHIPPING to UK and European countries.

Outside of Europe we charge £10 for international shipping.

All items are shipped via FedEx. Tracking will be provided.

Your item will be checked for defects, and carefully packaged for shipping within 48 hours of placing your order.

Shipping times can vary, but in general for UK and Europe you should receive your item in 3 to 5 days. For outside Europe, 5 to 9 days.

90% of our products are shipped from our own stock, but occasionally we offer bespoke or low stock items direct from our suppliers in Europe.

RETURNS

In the unlikely event that your item is damaged in transit, defective or “not as ordered”, we do accept returns.

However, you must inform us of defects and issues via email within 48 hours of delivery. Requests for returns 48 hours after delivery will be taken on a case by case basis, and we reserve the right to refuse return.

Please email us with your order details, and a photograph as evidence of the issue. This will help us deal with your request promptly.

For accepted returns we will instruct our courier to collect the item from the delivery address.

The cost of return shipment + restocking fee of 5% will be deducted from the refund for goods returned.

Refund payment for returns will only be made to the original method of payment and original payee. Refund payment will be made within 10 business days of receiving your returned item.

IMPORTANT

The returned product must be unused, contain all the original packaging including tags still attached to item, and sealed safely for return delivery.